Warranty Policy

6-month warranty on selected models

Selected watches come with a 6-month warranty from the date of delivery. Whether a watch is covered is mentioned on its product page — if it is not mentioned, please ask us on WhatsApp before ordering.

What the warranty covers

• Manufacturing defects in the movement (the watch stops working or does not keep time under normal use).

What is not covered

• Physical damage: broken or scratched glass, dents, scratches, bent or broken parts.
• Water damage, or damage from drops, impact or misuse.
• Strap, bracelet, buckle, crown and battery.
• Normal wear and tear, colour fading or plating wear.
• Watches opened or repaired by anyone other than us.
• Models that are not marked as covered by warranty.

How to claim

1. Message us on WhatsApp at +91 78877 22192 with your order number, a short video showing the problem and photos of the watch.
2. Our team will check and confirm whether the issue is covered.
3. If covered, we will repair the watch or, if repair is not possible, replace it with the same or a similar model.

Warranty service does not include a refund. Shipping charges for sending the watch to us may be borne by the customer.

Contact

WhatsApp / Call: +91 78877 22192
Email: sales@luxurywatchs.co.in