Shipping Policy

We ship across India from our dispatch centre. Here is everything you need to know about how your watch reaches you.

Shipping charges

Shipping is free on all orders across India.

Dispatch time

Orders are dispatched within 24–48 hours of order confirmation (excluding Sundays and public holidays).
On request, we share a live video of your watch on WhatsApp before dispatch.

Delivery time

Metro cities: usually 2–4 business days.
Rest of India: usually 4–7 business days.
Remote areas and North-East states may take a little longer.

Delivery times are estimates from our courier partners and can be affected by weather, festivals or local restrictions.

Payment options

We accept UPI, debit/credit cards, net banking and Cash on Delivery (COD) on serviceable PIN codes. For COD orders we may call or WhatsApp you to confirm the order before dispatch.

Order tracking

Once your order is shipped, we send the courier name and tracking number on WhatsApp/SMS. You can also message us any time on WhatsApp at +91 78877 22192 for an update.

Address and delivery attempts

Please make sure your address, PIN code and phone number are correct. We are not responsible for delays caused by an incorrect address.
The courier usually makes up to 2–3 delivery attempts. If the parcel is returned because the customer was unavailable or refused the delivery, re-shipping charges may apply.

Damaged or tampered parcel

Please do not accept a parcel that looks opened or tampered with, and contact us on WhatsApp immediately.

Contact

WhatsApp / Call: +91 78877 22192
Email: sales@luxurywatchs.co.in